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How zy99 Handles Your Personal Information

When you open an account with zy99, we collect certain personal details to keep your account secure and your payments running smoothly through JazzCash, Easypaisa and Raast.

Account Data ProtectionJazzCash & Easypaisa Payment PrivacyCookie ControlsData Retention ExplainedYour Right to Request Data
zy99 How zy99 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to request a copy of your data, ask us to delete specific records, or raise a concern about how your information was handled, our support team is the right place to start. You can reach us through live chat inside your account, or by email — include your registered contact number so we can verify your identity before making any changes. Privacy requests are handled separately from general account queries to make sure they get the right attention.

Team online

Live Chat

Start a chat session from inside your account. Fastest route for privacy questions — we can pull your account record and respond directly.

Email Support

Send your data request or privacy concern by email. Include your registered mobile number so we can match your identity before acting.

Account Settings

Some personal details — like your contact number or linked payment method — can be updated directly in account settings without contacting support.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

zy99 applies SSL encryption across every account session, covering login, wallet top-ups and withdrawal requests alike. Cookies are used to keep your session active and remember your preferred lobby view — you can manage cookie preferences through your browser settings at any time. We retain account data for as long as your account is active and for a defined period after closure, in line with financial record requirements. If you close your account, you can request a full summary of what we hold before deletion is processed.

SSL Encryption

Every session — from login to JazzCash deposit confirmation — runs over SSL. Your payment details and account credentials are not transmitted in plain text.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You control these through your browser; opting out may affect some features.

Data Retention

Payment records linked to Easypaisa or Raast transactions are held longer than browsing logs. We apply standard financial record timelines and delete data when retention periods end.

Access and Correction

You can request a copy of your personal data or ask us to correct inaccurate records. We verify your identity first, then process the request through our privacy team.

Common Questions About Your Privacy at zy99

These are the questions we hear most often about data and account privacy. If your question is not covered here, live chat inside your account is the quickest way to get a direct answer from our team.

We collect your name, mobile number, email and any payment method you link — such as JazzCash or Easypaisa. Device and session data is also collected automatically for security purposes.

Transaction references are logged to confirm your deposit cleared. We do not store your full wallet credentials. Raast payments follow the same reference-logging process.

Yes. Contact us through live chat or email, include your registered mobile number for identity verification, and we will compile and send your data within a reasonable timeframe.

Raise a deletion request through live chat or email. We verify your identity, review what records are subject to mandatory retention, and delete the remainder once the process is complete.

We share data with payment processors only to the extent needed to complete a transaction. We do not sell personal data to marketers or unrelated third parties under any circumstance.

Retention periods depend on data type. Payment records are kept longer in line with standard financial requirements. Session and browsing logs are removed sooner. You can ask for a breakdown when you close your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.