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Understand Your Rights Before You Start

These legal terms set out how your account on zy99 works, what we can do with your data, and what conditions apply when you access the platform from Pakistan or other eligible regions.

Account TermsPrivacy PolicyJazzCash & Easypaisa ConditionsRaast Payment TermsJurisdiction Notice
zy99 Understand Your Rights Before You Start
POLICY CONTACT

Reach Us on Legal or Account Questions

If you have questions about these terms, want to request your stored data, or need to report a policy concern, use the channels below. Our support team handles legal and account queries separately from general gameplay questions — mention 'policy query' in your message so it reaches the right team without delay.

Live Chat Open the chat widget from any page on zy99. State your account ID and write 'policy query' at the start of your message to reach the legal-handling team.
Email Support Send your legal or data request to our support email. Include your registered mobile number and the wallet type you use — JazzCash, Easypaisa, or Raast — so we can locate your account.
Account Portal Log in, go to Account Settings, then select 'My Data' to view or download a summary of the personal information we hold against your registered account.
DATA HANDLING

How We Protect and Manage Your Account Data

Account security at zy99 is built around a few concrete practices — not vague promises. Every login requires OTP verification to your registered mobile number, which means your account cannot be accessed without your phone. Payment data tied to JazzCash, Easypaisa, or Raast transactions is stored in encrypted form and is never shared with unaffiliated third parties. We retain only the data we need to operate your account and meet our obligations.

OTP Login Verification

Every account login triggers an OTP to your registered number. No third party can access your account without that one-time code delivered to your phone.

Encrypted Payment Records

JazzCash, Easypaisa, and Raast transaction logs are encrypted at rest. We do not store full wallet credentials — only the reference data needed to verify your payments.

Data Retention Policy

We keep your account data for as long as your account is active and for the period our operational obligations require after closure. You can request deletion through the Account Portal.

Cookie and Session Control

Session cookies keep you logged in during your visit. Adjust or block non-essential cookies through your browser settings at any time without affecting your account access.

Common Questions About Our Legal Terms

These are the questions we get most often about how our terms apply to accounts in Pakistan. If your question is not here, reach us through live chat or email and mention 'policy query' so it is handled correctly.

Access depends entirely on local law in your region. We do not make that determination for you. Use the platform only where local law in your area permits it.

We collect your registered mobile number, account credentials, and transaction references linked to your JazzCash, Easypaisa, or Raast wallet. No unnecessary data is gathered.

Yes. Log in and navigate to Account Settings, then select 'My Data'. You can view a summary there or submit a formal request through our email support channel.

Contact us via live chat or email with your registered account ID. State clearly that you want account data deleted. We process deletion requests subject to any retention obligations we hold.

Transaction references are retained for the period our operational obligations require after closure. You will receive confirmation of the retention period when your closure request is processed.

We send a notification to your registered account whenever material changes are made. Continuing to use your account after that notification means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.